Term and Conditions
The Rather Jolly Tea Company terms and conditions,
The placement of an order accepts the following conditions:
Delivery Order Details
1a. Please see our
(links to British Shoppe map) for full details.
All orders are shipped by UPS/USPS ground
service or upgraded service as selected and are charged at UPS/USPS cost
plus a handling charge.
1b. All items on this web site can be ordered via our online shopping cart
or by telephone. Please call 1-800-842-6674 between 10 a.m. - 5 p.m. EST.
Tuesday through Saturday to place a telephone order.
2. All orders containing perishable items will be shipped UPS Next Day Air
at actual cost plus a handling charge.
3. Note: We accept no responsibility for perishable orders due to weather
conditions and UPS handling.
4. In the event of extreme temperatures causing issues with items shipped,
for example chocolate melting, we will at our discretion take additional
precautions which could include adding ice bricks to the pack. We
reserve the right to charge for the ice pack and extra shipping weight
5. By Visa, MasterCard, Discover Card, American Express only.
6. Sorry, we do not accept personal checks or COD's.
7. For both online orders and telephone numbers we will require the
8. Card type, card number, expiration date, full name, address, and
9. We ship all order by UPS.
10. Please note that we need a street address as UPS will not deliver to a
post office box.
11. If you supply an incorrect/incomplete address or omit apartment, suite
or floor # that results in a UPS ‘address correction’ fee we reserve the
right to debit your credit card for this amount at whatever the prevailing
rate as set by UPS.
12. In the case of any errors within the shopping cart shipping module
shipping will always be charged at prevailing rate.
Damage To Order
13. We will take great care with your items, but should damage occur
please report to UPS immediately for compensation.
14. All returns must be approved in advance by telephone. Please call
1-800-842-6674 9 am - 5 pm EST Monday to Thursday, Friday 9 am - 1 pm.
Special Orders Returns
15. Items that are Special Ordered may not be returned.
16. Please note that prices are subject to change without notice.
17. All items are subject to availability.
18. Due to size and weight variations in available stock we reserve the
right to substitute items with different weight and price points at our
19. E&OE, Errors and Omissions Excepted.
Wholesale Customers - complete our form, Tax ID # is
Retail Customers - visit our shopping cart for 1000+ British foods, teas and